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Rand Update April 2003
Spring Housekeeping
Spring is here! The dogwoods and azalias are in bloom in North Georgia, and our clients tell us that it’s time to do a little Spring Cleaning.
The following suggestions may help with effectiveness in your collection effort.
- Time is the enemy of collections. Anything billed at the beginning of the year should now be paid. If not, why not? Two broken promises or four calls not returned, and you have a problem! Assign that customer to Rand NOW.
- Please let us know when you place an account if it is disputed. Knowing the whole story lets us have a response ready when the customer uses ‘dispute’ as an excuse to not pay.
- Keep a list of accounts you forward to Rand and share it with key personnel in your company. Then you can keep us apprised of any activity that affects the collection effort.
- We recommend that you not sell to a customer who is in collection – even on a COD basis – as that negatively affects the collection effort. The only exception to this rule is if they are paying some of the old balance with the COD order.
- If payment is received in your offices the same day as placement with Rand Associates, there is no fee charged to you. However, any subsequent payment will be billed at our regular rate
Please contact your Account Executive if you have any questions.
We thank you for your continuing business and support of Rand Associates.
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